{"id":40385,"date":"2022-06-01T15:00:01","date_gmt":"2022-06-01T13:00:01","guid":{"rendered":"https:\/\/www.cobirehab.com\/?page_id=40385"},"modified":"2024-07-31T10:51:23","modified_gmt":"2024-07-31T08:51:23","slug":"complaint","status":"publish","type":"page","link":"https:\/\/www.cobirehab.com\/en\/complaint\/","title":{"rendered":"Complaint"},"content":{"rendered":"<p>[et_pb_section fb_built=&#8221;1&#8243; _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_row _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;0px||0px|&#8221; custom_padding=&#8221;0px||0px|&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text admin_label=&#8221;Breadcrumbs&#8221; module_class=&#8221;woocommerce-breadcrumb&#8221; _builder_version=&#8221;4.16&#8243; saved_tabs=&#8221;all&#8221; global_colors_info=&#8221;{}&#8221;][breadcrumbs]<br \/>\n[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.26.0&#8243; hover_enabled=&#8221;0&#8243; global_colors_info=&#8221;{}&#8221; sticky_enabled=&#8221;0&#8243;]<\/p>\n<h1>Complaint Form<\/h1>\n<p>According to the MDR regulations, we must collect information about products sold on the market.<\/p>\n<p>Your feedback is very important for us. 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align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; module_class=&#8221;cobi_divider&#8221; _builder_version=&#8221;4.16&#8243; custom_css_before=&#8221;content: %22%22;||background: #ccc;||width:50%;||height: 1px;||&#8221; custom_css_main_element=&#8221;position: relative;||display: flex;||align-items:center;||width: 100%;||justify-content: space-between;&#8221; custom_css_after=&#8221;content: %22%22;||background: #ccc;||width:50%;||height: 1px;||&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.25.0&#8243; _module_preset=&#8221;default&#8221; text_orientation=&#8221;center&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h2>How to find the serial or batch number!<\/h2>\n<p>The serial number (SN) or batch number (LOT\/Batch) can be found on the label attached to the assistive product.<br \/>It might be on a wheelchair frame, on the back of a pump, or on a cushion label.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_4,1_4,1_4,1_4&#8243; 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_builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h1>Claims<\/h1>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;4_4&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.23.1&#8243; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Something went wrong?<\/h3>\n<p>In the event of claims on our product quality, incorrect delivery, lack of service or other, please send an email to claims@cobi.dk.<\/p>\n<p>If you are in doubt or have questions regarding your claim, feel free to contact us on +45 7025 2522.<\/p>\n<h5>Claims are not our cup of tea<\/h5>\n<p>Every day we strive to optimize our customer satisfaction. Therefore, we have a daily focus on the processes from when an order comes in until the item is ready in the warehouse for dispatch.<\/p>\n<p>We also strive to process your claim as soon as possible.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;1_3,1_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_margin=&#8221;0px|||&#8221; custom_padding=&#8221;0px|||&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.cobirehab.com\/wp-content\/uploads\/2020\/01\/Kasper-pakker-vogn-scaled.jpg&#8221; alt=&#8221;Service og speciall\u00f8sninger Cobi Rehab&#8221; title_text=&#8221;Service og speciall\u00f8sninger Cobi Rehab&#8221; align_tablet=&#8221;center&#8221; align_phone=&#8221;&#8221; align_last_edited=&#8221;on|desktop&#8221; _builder_version=&#8221;4.17.4&#8243; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.cobirehab.com\/wp-content\/uploads\/2020\/09\/Udpakning-af-Eclipse-scaled.jpg&#8221; alt=&#8221;Reklamation hos Cobi Rehab Claims&#8221; title_text=&#8221;Soritty pakker Eclipse komfortk\u00f8restol ud&#8221; _builder_version=&#8221;4.19.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_image src=&#8221;https:\/\/www.cobirehab.com\/wp-content\/uploads\/2020\/09\/San-med-lejringspuder-scaled.jpg&#8221; title_text=&#8221;San med lejringspuder&#8221; _builder_version=&#8221;4.17.4&#8243; _module_preset=&#8221;default&#8221; global_colors_info=&#8221;{}&#8221;][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=&#8221;2_3,1_3&#8243; _builder_version=&#8221;4.16&#8243; background_size=&#8221;initial&#8221; background_position=&#8221;top_left&#8221; background_repeat=&#8221;repeat&#8221; global_colors_info=&#8221;{}&#8221;][et_pb_column type=&#8221;2_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.19.4&#8243; header_text_color=&#8221;#ffb652&#8243; header_font_size=&#8221;28px&#8221; header_line_height=&#8221;1.2em&#8221; global_colors_info=&#8221;{}&#8221;]<\/p>\n<h3>Cobi Rehab has specialized in positioning solutions for bariatric patients for all hours of the day with the purpose of providing independency, comfort and relief.<\/h3>\n<p>See all our assistive products on the <a href=\"https:\/\/hmi-basen.dk\/en\/r13x.asp?linkinfo=1869&amp;ssupterm=Cobi%20Rehab\" target=\"_blank\" rel=\"noopener\">Danish AssistDATA<\/a>.<\/p>\n<p>[\/et_pb_text][\/et_pb_column][et_pb_column type=&#8221;1_3&#8243; _builder_version=&#8221;4.16&#8243; custom_padding=&#8221;|||&#8221; global_colors_info=&#8221;{}&#8221; custom_padding__hover=&#8221;|||&#8221;][et_pb_text _builder_version=&#8221;4.16&#8243; global_colors_info=&#8221;{}&#8221;]<strong>Cobi Rehab\u2019s focal point is respect for the individual. 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